In this age of digitization travel agencies way of working has changed drastically. A Travel agent need to understand that he is not selling hotels, flights, transport sight seeings any more, as now a days all these things are being sold by OTAs.
A travel agents job has become so time consuming now a days whereas profit margins has gone down. Below are the top 7 challenges faced by a travel agent:
Expensive Lead Cost
Price Sensitive Market
Lead Monitoring & Follow Ups
Customer Retention/ Repeat Business
A good Travel CRM can easily solve these problems but before finalizing a Travel CRM one has to identify their own needs. Many travel software are available in the market but very few good travel CRM tools are available. Agents needs to understand difference in Travel CRM and Other operations like Finance or Operations as both are different software and required by different teams.
A travel agency have better chances of becoming successful if they build profitable long-term relationships with their customers. Customer relationship management (CRM) takes on this role of helping business achieve their goal by combining best practices and technology.
In this article we are evaluating a Travel CRM that is recommended by ADTOI (Association of Domestic Tour Operators of India) recently.
Product Name: helloGTX
Parent Company: Catabatic Technology Pvt Ltd Company Background: Catabatic is known for its innovative business automation software that helps many corporate and start ups to reduce resource operational costs. Few of the clients of Catabatic are companies like Religare Group (Insurance & Housing Loan), PepsiCo, RB, DCB Bank.
Easy to use
Lead to Proposal – Within 2 minutes
Share Itineraries on Whatsapp and SMS
Manage Website with package bookings
Ready content for 5 lac + hotels and 5000 + sight seeings with images & Geo locations